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What Is Customer Experience -- Harvard Business Review Interview

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http://deniseleeyohn.com Learn what customer experience really is and why CX excellence is a critical way to establish competitive advantage.

Retail and restaurant consultant Denise Lee Yohn and Harvard Business Review editor Curt Nickisch discuss "What Is Customer Experience?" in an #HBRLive interview. Get a preview of customer experience design, customer experience management, and customer experience strategy.

Learn how the complete blueprint for creatively designing and consistently delivering customer experiences that win over customers for life in the popular ebook by Denise, Extraordinary Experiences: What Great Retail and Restaurant Brands Do. http://deniseleeyohn.com/extraordinary-experiences

For information on booking Denise Lee Yohn as a keynot speaker for your next corporate, association, or franchise event, strategy meeting or conference, contact her: http://deniseleeyohn.com/contact

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